28 low data
Phoenix Furnace Repair
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Heating & Furnace ServicesDuct Cleaning & RepairAC Repair & Installation
Air Conditioning by Roberts
AC Repair & InstallationHeating & Furnace ServicesDuct Cleaning & RepairIndoor Air QualityCommercial HVAC
- Services
- AC Repair & Installation, Heating & Furnace Services, Duct Cleaning & Repair
- Reviews
- 25
What recent reviews say
Long-term customers praise Roberts for punctual, knowledgeable service and honest pricing, but newer or dissatisfied reviewers cite poor AC installations, aggressive upselling, and repeated no-shows. A polarized track record: strong five-star loyalty against serious complaints about expensive mistakes.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Older reviews (4-30 years of loyalty) uniformly positive; recent reviews (past 3 weeks to 5 years) show sharp drop in quality and communication, with specific complaints about installation defects, no-shows, and poor diagnostics.
Praised for
- knowledgeable technicians
- on-time service
- long-term reliability
- professional crew
Watch-outs
- poor installation quality
- overpriced
- no-shows and communication issues
- misdiagnosis and upsells
punctualskilled-techniciansoverpricedpoor-communicationno-showupsell-pressuremisdiagnosed-issue
Best for: Long-standing customers seeking familiar technicians and straightforward maintenance calls.
Think twice if: First-time customers or major installations; complaints center on poor AC setup, overcharging, and no-shows. Get multiple quotes on large jobs.
Strengths
- On-time service for loyal customers
- Knowledgeable technicians
- Small, personal business
Worth knowing
- Technician Levi praised for weekend holiday responsiveness
- Supervisor Babao named in escalation complaint involving aggressive conduct
- Roberts (owner) personally handles consultations
- Used parts and water-damaged units cited in installations
What reviews say by service
- AC Repair & Installation
- Installation quality concerns: poor placement, exposed wires, water damage. Repair diagnostics criticized as incomplete and upsold.
- Heating & Furnace Services
- No clear review evidence.
- Duct Cleaning & Repair
- No clear review evidence.
- Indoor Air Quality
- No clear review evidence.
- Commercial HVAC
- No clear review evidence.
How it compares
- Rated 3.8 against a 4.7 average across the 391 ac repair & installation businesses listed here.
- Has more Google reviews than 44% of the businesses in this directory.
How we scored this
Ranking Method Star rating 50
Review volume 61
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30
Rating breakdown
5
17
4
1
3
0
2
0
1
7
Common questions
- Are they open on holidays?
- Yes. One reviewer received service on Independence Day.
- Do they offer warranty on used units?
- One used 3.5 ton unit came with 90-day warranty; at least one compressor failed in month four.
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5.0(20)✓ Google-verified
All 16 reviews are five-star. Customers consistently praise fast response times, same-day or next-day service, and competitive pricing well below competing quotes. Technician Daniel is named repeatedly for professionalism, clear explanations, and quick problem-solving. No complaints or negative patterns appear in the record.
Heating & Furnace ServicesMaintenance Plans & Tune-UpsAC Repair & Installation