59 low data
Desert HVAC Repair
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Heating & Furnace ServicesAC Repair & Installation
All Season Plumbing And Air
AC Repair & InstallationHeating & Furnace Services
- Services
- AC Repair & Installation, Heating & Furnace Services
- Reviews
- 27
What recent reviews say
Faith and Johnny earn consistent praise for straightforward pricing, clean work, and responsiveness when they show up. Recent complaints reveal a sharp divide: older five-star reviews celebrate their trustworthiness and speed, but the past four months show frustration with rotating technicians who don't know each other's history, wasting customer time and creating gaps in service continuity.
The disconnect suggests staffing grew or changed, and communication between visits broke down. Newer customers (last year) felt they got fair value and attentive service; recent clients found the experience disorganized and pricing not as advertised. Reputation is strong on paper, but current reliability has taken a hit.
Recent shift: Yes. Positive reviews dominate the past year, but the last 3-4 months show a sharp decline. Recent complaints cite poor handoff between technicians and disorganization, which contradicts the earlier smooth-process testimonials. This suggests a recent operational or staffing change.
Praised for
- honest pricing
- named technicians Faith and Johnny praised for service
- efficient work and communication
- smooth appointment process
Watch-outs
- inconsistent technicians between visits, no handoff notes
- disorganized process, multiple follow-ups needed
- pricing not as competitive as initially quoted
honest-diagnosisresponsivefriendly-staffpoor-communicationskilled-technicians
Best for: Customers willing to request Faith or Johnny and who can tolerate some scheduling friction for honest pricing.
Think twice if: Expect rotating technicians who may not know your history. Recent visits have shown poor follow-up and inconsistent service quality.
Worth knowing
- Technicians Faith and Johnny consistently named in praise for customer service and clean work
- Recent complaints note different technician each visit with no prior work knowledge
- Quotes given upfront but final pricing sometimes higher than initial estimate
What reviews say by service
- AC Repair & Installation
- Faith and Johnny praised for efficient AC work; recent complaint of inconsistent technicians
- Heating & Furnace Services
- Limited praise specific to furnace work; general feedback centers on AC service
How it compares
- Rated 4.6 against a 4.7 average across the 391 ac repair & installation businesses listed here.
- Has more Google reviews than 47% of the businesses in this directory.
How we scored this
Ranking Method Star rating 76
Review volume 63
Review recency 96
Review sentiment 51
Profile completeness 100
Verification 30
Rating breakdown
5
24
4
0
3
0
2
2
1
1
Common questions
- Can I request a specific technician like Faith or Johnny?
- Reviewers have praised both by name, but recent complaints suggest inconsistent dispatch. Requesting a technician by phone when booking may help, but no guarantee offered in reviews.
- Do they provide upfront pricing?
- Yes. Reviewers note they give honest quotes, though some report final bills exceeded initial estimates. Faith and Johnny are mentioned for fair pricing specifically.
Similar hvac contractors nearby
57 low data
ECM Technologies
5.0(2)✓ Google-verified
One reviewer praised the company for being friendly and forward-thinking. With only two five-star reviews available, the evidence base is limited.
Commercial HVACAC Repair & Installation
37 low data
Full Frame Construction
1.0(2)✓ Google-verified
Both reviewers describe abandoned projects, repeated missed appointments, and work performed without proper licensing. Full Frame took deposits but failed to complete jobs, with the owner disappearing or dragging work out for months. Arizona Registrar of Contractors complaints appear on file. Evidence is limited to two reviews, but both describe serious legal and contractual violations.
AC Repair & Installation