All eight reviews rate the business one star, citing a pattern of rudeness from technicians (particularly named as Lee), refusal to diagnose problems, and failure to keep appointments. Several customers report being assigned through home warranty and switching providers after poor initial visits.
Based on limited recent reviews, so treat this as low-confidence.
Five-star reviews consistently praise Shelby and his team for honest repair advice, fair pricing that undercuts big chains, and showing up on time. Customers return across personal and commercial rentals, noting Hometown avoids the upsell traps that plague Phoenix HVAC.
One recent customer reported wrong AC and duct installation that left half the house warmer, with staff pushing unnecessary upgrades instead of fixing the error. An earlier review praised the team's politeness, but the weight of evidence points to installation problems and resistant troubleshooting.
Two five-star reviews praise fast problem-solving and honest diagnosis, but a third of Google reviews are one or two stars with no detail provided. Limited evidence for a full picture.
Last updated 2026-08-04