Five-star reviews highlight fast emergency response, often same-day service on weekends and late evenings, plus techs (notably David) who explain work clearly and refuse high-pressure upsells. Yet recent one-star reviews describe a duct cleaning that caused floor and wall damage, left uncorrected after months, combined with a pattern of unreturned calls and a complaint about a technician arriving intoxicated.
The divide falls heavily between two windows: older reviews (a year ago) consistently praise maintenance tune-ups and emergency fixes, while recent complaints (three to four months ago) focus on botched duct cleaning, high charges, and poor follow-up on damage. Reviewers on maintenance plans report feeling valued by reminders and attention; those who booked one-time services describe either excellent service or, in the case of duct work, serious frustration.
Strong track record for fast, professional AC and heating work, especially during emergencies. Some older complaints about communication and follow-up stand out against the consistent praise for named technicians Rocky, Nick, and owner Roman.
Reviewers consistently encounter technicians who explain problems clearly and resist pushing unnecessary work. The same names-Bryan, Aaron, Justin, Tim, Ariel, Mike-appear across multiple jobs spanning AC, heating, water heater, and drain service, suggesting stable, experienced staff. Quotes are competitive or cheaper than rivals for equivalent work, and scheduling typically happens within days of a call. The company handles everything from routine tune-ups to full replacements and ductwork redesign. Water heater replacement and drain cleaning are mentioned alongside HVAC core work. A few customers note they've returned after earlier jobs or came via referral, indicating repeat business and word-of-mouth trust. No complaints appear in recent reviews.
Mountain AC handles both routine and complex jobs with speed and care. Multiple reviewers praise same-day availability, technicians who communicate clearly before work, and willingness to stay until the job works right. One reviewer noted a surprise charge when a technician failed to mention a needed part upfront; otherwise, feedback centers on fair pricing, friendly staff, and getting customers back online within minutes to hours.
Last updated 2026-08-04