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Collins Comfort Masters

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 11,217 Google reviews · How we rank ›

4.8(11217) 82 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationHeating & Furnace ServicesDuct Cleaning & RepairIndoor Air Quality
Collins Comfort Masters
Services
AC Repair & Installation, Heating & Furnace Services, Duct Cleaning & Repair
Reviews
11217

What recent reviews say

Most visits go smoothly: technicians arrive on time, diagnose problems quickly, and leave customers happy. Yet a pattern of serious installation issues and aggressive upselling emerges in recent complaints. One customer paid $14,000 for an AC system that lacked basic protections and required extensive rework; another was charged $3,500 for a water heater install that an upselling technician talked an elderly customer into, despite her uncertainty. Named technicians like Paul, Cole, Carlos, and Audrey earn consistent praise for competence and courtesy. The company's core strength lies in repair calls and personable service, but installation quality and sales ethics pose real concerns.

Reviewers name specific technicians (Silvano, Edgar B, Richie B, Cirilo, Edgar M on one install; Thomas, George, Jeremy on another) frequently praising their work. Warranty memberships and extended financing are offered. The 1-2 star reviews center on post-sale problems: missing drain traps, surge protection, hard-start kits, home-run ductwork, and stainless steel drain pans that installations lacked, plus aggressive technician upselling tactics that exploit customer knowledge gaps.

Praised for
  • fast, precise repair work
  • friendly, professional technicians
  • quick installation turnaround
  • skilled diagnostic work
Watch-outs
  • incomplete/inadequate installations
  • upselling, especially to elderly customers
  • corners cut on parts/protection
  • poor contractor coordination
punctualskilled-techniciansfriendly-staffresponsivefast-responseclean-workupsell-pressurequality-installation
Best for: Homeowners seeking same-day or next-day AC/furnace installation in the Phoenix area.
Think twice if: Request a detailed pre-install walkthrough of what will and won't be included (drain pans, surge protection, thermostats). Get a second opinion if an upsell is proposed.

Strengths

  • On-time service calls and quick repairs
  • Named technicians known for friendliness and competence
  • Same-day or next-day installation available

Worth knowing

  • Technicians frequently named: Paul, Carlos, Cole, Chris Lopez, Andrea, Audrey, Edgar B, Richie B, Cirilo, Edgar M, Silvano, Ammon, Thomas on service calls; Jason as salesman
  • 5-year no-interest financing offered
  • Warranty membership available
  • Operating since 1985; BBB A-rated
  • ROC licenses: 331329, 331059, 360863
  • Installations praised for speed (two AC units in one day noted); repairs completed same-day on weekends
  • Complaints cite missing protection hardware: drain traps, surge protectors, hard-start kits, drain pan upgrades, home-run ductwork

What reviews say by service

AC Repair & Installation
Repairs arrive fast and resolve quickly; installations complete on schedule but some lack essential hardware and protections
Heating & Furnace Services
Limited review detail; no specific complaints or praise noted
Duct Cleaning & Repair
One complaint mentions missing home-run ductwork post-install; no dedicated praise
Indoor Air Quality
Water softener maintenance praised for thoroughness; no other air-quality-specific feedback

How it compares

  • Rated 4.8 against a 4.7 average across the 391 ac repair & installation businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 87
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
10465
4
334
3
74
2
80
1
264

Common questions

How quickly can Collins schedule an AC installation?
One recent review notes a two-unit AC installation completed the day after paperwork was signed; another states same-day or next-day availability is offered.
Do they work weekends?
Yes. One customer had a rooftop AC repaired on a Sunday.
What financing options are available?
Their website lists 5-year no-interest financing and warranty membership plans.
Request a quote

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Last updated 2026-08-04