Five Star Air earns 4.9 stars on a strong mix of five-star praise. Technicians like Emilio, Chuck, Tim, and Luis deliver fast service and clear explanations. One reviewer reported being overcharged and pressured to replace a part at triple the market price, but this stands apart from the wider pattern of honest diagnosis and maintenance plan sign-ups.
Ables earned strong trust through fast repairs, fair pricing, and staff who show genuine concern-a Payson customer without AC was offered a loaner unit while hers was fixed. One customer waited months for quotes after a botched mini-split install, raising doubts about owner responsiveness on the administrative side.
Service techs like Victor and George arrive promptly, listen carefully, and fix the real problem without pushing extra work. One customer saw their AC cool within hours of an evening call; another appreciated honest refrigerant diagnosis with step-by-step verification instead of guessing. Multiple visits show the same pattern: technicians answer all questions, show photos and readings, and take pride in the work. Staff like Edwin, Steve, and Josh carry the same reputation across the team for knowledge and straightforward service.
PlumbSmart customers consistently report next-day appointments, transparent pricing that matches the quote, and technicians who explain work clearly and finish cleanly. Named staff like Matthew, Keith, Chase, and Alec earned specific praise for professionalism. One recurring frustration: membership holders were charged credit card fees and technicians arrived without cash change to avoid them. Households use them for repeated annual AC tune-ups and emergency plumbing, citing responsive communication and reasonable rates. The business handles both residential service calls and new system installations across Greater Phoenix and surrounding areas.
Last updated 2026-08-04