Satisfaction varies sharply. HVAC work gets praise for speed and expertise (one tech finished in under an hour), but store-wide customer service complaints span years, citing absent staff and difficulty getting assistance.
Based on limited recent reviews, so treat this as low-confidence.
Thunder Air responds fast and delivers results. One reviewer's AC failed mid-summer and the team fixed it the same day. Another had a mini split installed within five days at a price well below competitors. Staff like Ivan Saucedo and Abraham earn consistent praise for reliability, honesty about what's needed, and willingness to solve problems thoroughly rather than just cut corners.
All 22 reviews are five-star. Customers consistently praise rapid response, on-time arrivals, quick AC installation, and fair pricing. Staff are described as respectful, professional, and bilingual (Spanish and English), with one reviewer naming the owner for going above and beyond.
Michael and his team respond within minutes to emergency calls, even on weekends and July holidays, and handle repairs cleanly without pushing unnecessary work. Reviewers consistently highlight his technical knowledge, honest upfront diagnosis, and willingness to explain what he's fixed-particularly when correcting botched work from competitors. Frost handles AC repair, refrigeration systems, and commercial kitchen equipment across the Valley. The business stocks common parts on site, charges fair rates, and treats homes and business kitchens respectfully. All 19 recent reviews are five-star with no documented complaints.
Last updated 2026-08-04