Most customers praise the technical knowledge and patience of field staff like Caine, Damion, Matt, and Curtis, who take time to explain work clearly and respect homes with protective measures. One significant failure stands out: a plumber arrived three hours late, mishandled a cartridge replacement, left the customer without water overnight, and appeared to take a pair of kitchen shears.
The company generally delivers fair pricing and responsive scheduling through attentive office staff. However, reliability gaps in dispatch and field preparation undercut the strong individual technician performance. A handful of reviews also flag aggressive or distracted driving by company vehicles.
Reviewers consistently report same-day or next-day service with technicians who diagnose problems quickly and explain solutions clearly. Staff like Brandon, Dan, Mayo, and Richard are named for professionalism, punctuality, and knowledge; customers note the company delivers during peak summer demand without delays.
Older reviews praise individual technicians (Rob, Robert, Anselmo) for professionalism and responsiveness. Serious complaints from 6-11 years ago describe poor AC unit selection, installation damage, and a defunct service department that left customers without recourse after purchasing service contracts.
Anello AC delivers consistent five-star experiences across AC repair, replacement, and furnace work. Technicians explain problems clearly, quote fairly, and show up when promised; staff go beyond standard service by sealing ducts most competitors skip, offering military or senior discounts, and handling emergencies on weekends with backup heating.
Last updated 2026-08-04