Semper Fi Heating and Cooling
Most appointments fill same-day, and technicians like Brandon, Joshua, and Aaron earn praise for genuinely diagnosing problems instead of pushing replacements. However, one detailed complaint documents a $20,000 install where Semper Fi fitted the wrong thermostat for a variable-capacity system, then dragged on fixes and communication until the customer involved the manufacturer. That gap between strong field service and weak installation/management on complex jobs is real. The team excels at routine maintenance and straightforward repairs, with customers noting they come with photos for verification (useful in Phoenix given contractor fraud). Military discount is advertised. When problems happen, responsiveness is hit-or-miss: same-night slots available, but payment processing and corrective follow-up have stumbled. One rental customer rated them 50/50 after multiple calls to fix a payment method mix-up.
