Reviewers consistently praise individual technicians by name (Robert, Luis, Vance, Zach, Ping) for professionalism, clear explanation of problems, and fast resolution. Staff keep customers updated by phone before arrival, show photos and video evidence of work, and handle both emergency and routine maintenance with equal care.
The business combines AC, heating, ductwork, and water heater services under one team. Energy audits are free, service calls run $89. Customers report feeling heard during consultations, getting follow-up recommendations like duct sealing and surge protection, and trusting technicians to do the right repair rather than upsell. No negatives surface in recent reviews.
IMCOR handles emergency commercial HVAC work with speed and solid technical skill, earning steady praise from facility managers for system recovery. A pattern of aggressive driving complaints from staff members undercuts the operational reputation, though most reviews focus on job quality rather than customer-facing service standards.
Named technicians Dean and Jose earn consistent praise for diagnosing tricky problems quickly, explaining repairs clearly, and showing up on time. Most customers report the company schedules them same-day or next-day and calls ahead before arrival. One 30k installation went wrong, though: after a year of followup calls and repeat visits, the owner now suspects the original sale overstated what the system would do. Refrigerant charges sparked debate at $450 per pound. Staff have fumbled communication when running late. Yet 95% of the 236 reviews are five-star, and repeat customers like the reliability and the willingness to track down wiring errors other technicians missed. The stronger complaint is about the sales pitch matching reality on bigger jobs.
Most customers praise Terry's honesty, fair pricing, and willingness to fix problems rather than push replacements. Many have used him for years or decades and value his early morning availability and clear explanations. Two older reviews document no-shows and a disputed refrigerant diagnosis, though the overwhelming pattern across hundreds of customer interactions is reliability and integrity.
Last updated 2026-08-04