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AC by J

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 2,347 Google reviews · How we rank ›

4.8(2347) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
AC Repair & InstallationMaintenance Plans & Tune-UpsHeating & Furnace Services
AC by J
Services
AC Repair & Installation, Maintenance Plans & Tune-Ups, Heating & Furnace Services
Reviews
2347

What recent reviews say

Strong technician quality pulls five-star ratings, but the company's 2024 acquisition by Any Hour has fractured trust. Long-term customers report systematic problems: appointments cancelled at the last minute, phone lines handled entirely by AI during peak times, and emergency calls going unreturned for hours. Pricing jumped post-merger, and warranty claims are being disputed. Skilled field staff like Richard Cordova, Mike Windle, and Steve remain praised for professionalism and clear explanations without upsell pressure.

The core issue emerges across recent reviews: the business cannot handle summer volume despite operating in Arizona for four decades. Maintenance plan subscribers expected priority but face the same multi-month booking delays as new callers. One long-time customer paid $14,000 for a project that resulted in $52,000 in damage; another was quoted $2,500 above competitors for identical work. The shift from named service reps answering phones to automated callbacks has left customers feeling abandoned.

Recent shift: Significant decline in service experience correlates with late 2023/early 2024 acquisition by Any Hour. Multiple five-star customers downgraded or left; earlier reviews (pre-2024) cite individual technicians by name and express loyalty. Recent reviews (past 3 months) predominantly negative, citing AI phone system, cancellations, and inability to handle volume. Merger marked turning point from personalized call center to automated support.

Praised for
  • skilled technicians (Jeff, Richard, Mike, Steve, Seth, Pedro)
  • professional diagnosis and transparency
  • long customer relationships
  • thorough AC maintenance and tune-ups
Watch-outs
  • repeated service cancellations due to understaffing
  • long wait times for appointments (days to months)
  • AI-only phone system alienating customers
  • prices raised significantly after merger with Any Hour
  • warranty disputes and unexpected costs
  • poor responsiveness in emergencies
  • sales pressure and fear-based upsells
skilled-technicianshonest-diagnosispoor-communicationlong-wait-timeno-showoverpricedupsell-pressure
Best for: customers seeking experienced technicians for routine maintenance who are flexible on scheduling
Think twice if: you need emergency service or have a summer appointment; cancellations and AI-only support have frustrated long-term subscribers during peak season

Strengths

  • named technicians praised for professionalism and clear communication
  • long operating history and local presence
  • transparent pricing options displayed on website
  • maintenance services available across HVAC and plumbing

Worth knowing

  • Named technicians praised: Richard Cordova (AC tune-ups), Mike Windle (AC installation quotes), Steve (maintenance), Seth (breaker panel), Pedro Vargas (heating and plumbing)
  • Acquisition by Any Hour in late 2023/early 2024 marked service decline
  • AI phone system now primary contact; live staff unavailable during busy periods
  • VIP/maintenance plan subscribers report same wait times as new customers
  • One customer paid $14,000 for project that incurred $52,000 damage; insurance claim settled at $28,000
  • Another long-term customer received quote $2,500 higher than competitors for identical tankless water heater install

What reviews say by service

AC Repair & Installation
Skilled technicians praised for clear explanations and professionalism, but summer scheduling waits extend to months; one new unit had unresolved problems
Heating & Furnace Services
Maintenance tune-ups well-regarded when appointments kept; warranty disputes reported on furnace replacements
Maintenance Plans & Tune-Ups
VIP subscribers report same cancellation problems and long waits as regular customers; perceived as abandoned since merger

How it compares

  • Rated 4.8 against a 4.7 average across the 391 ac repair & installation businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 87
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
2166
4
73
3
23
2
21
1
64

Common questions

Do they offer same-day or emergency service?
No; reviewers report waits of 2+ hours for emergency callbacks and appointments booked months in advance during summer
Can I speak to a live person when I call?
During busy periods, the system routes to AI operators only. Live callbacks may follow if requested, but response times are slow
What areas do they serve?
Scottsdale, Anthem, Avondale, Carefree, Cashion, Cave Creek, Chandler, and surrounding Valley areas, per their website
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Last updated 2026-08-04