AC by J
Strong technician quality pulls five-star ratings, but the company's 2024 acquisition by Any Hour has fractured trust. Long-term customers report systematic problems: appointments cancelled at the last minute, phone lines handled entirely by AI during peak times, and emergency calls going unreturned for hours. Pricing jumped post-merger, and warranty claims are being disputed. Skilled field staff like Richard Cordova, Mike Windle, and Steve remain praised for professionalism and clear explanations without upsell pressure. The core issue emerges across recent reviews: the business cannot handle summer volume despite operating in Arizona for four decades. Maintenance plan subscribers expected priority but face the same multi-month booking delays as new callers. One long-time customer paid $14,000 for a project that resulted in $52,000 in damage; another was quoted $2,500 above competitors for identical work. The shift from named service reps answering phones to automated callbacks has left customers feeling abandoned.
