For restaurants and commercial facilities, Andrews delivers solid technical work: technicians diagnose problems clearly, explain maintenance needs, and often complete jobs the same day. Staff like Josh, Shane, Nolan, and Ethan earn specific praise for professionalism and responsiveness. However, the business struggles with consistency: billing disputes (including an unauthorized $739 charge), poor follow-up communication, and reports of rude behavior during estimates undermine trust. Performance hinges heavily on which technician arrives.
The company operates across Phoenix, Tucson, Flagstaff, and beyond, handling refrigeration, HVAC, plumbing, and electrical work since 1996. Reviews for commercial refrigeration maintenance are strongest. AC and plumbing work show good outcomes but mixed communication. Overtime approval requests and wait times raise concerns about cost management.
Most customers had their AC and heating fixed quickly, with technicians arriving same-day and verifying work afterward. Several noted fair prices and clean work, though one recent job needed a follow-up call for a lingering leak.
Reviewers consistently praise K.M. Facility Services for professionalism and dependability over years of service. Staff are described as passionate and skilled at commercial maintenance and duct work.
Every review praises speed and reliability. Technicians arrive within hours for emergency calls, diagnose issues accurately, explain work in plain terms, and complete repairs the same day. The business handles emergency AC repair, furnace replacement, commercial system upgrades, and rental property maintenance with consistent professionalism and fair pricing. Staff leave properties cleaner than they found them and help customers access rebates. Reviewers repeatedly cite honest service with no unnecessary upsells. Maintenance plans are described as affordable and effective at preventing costly emergency repairs.
Last updated 2026-08-04