Phoenix, Arizona Hvac Contractor Guide
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D.W. Plumbing, Heating & Cooling Inc.

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 237 Google reviews · How we rank ›

4.7(237) 85 composite score See reviews on Google ✓ Google-verified
AC Repair & InstallationHeating & Furnace Services
D.W. Plumbing, Heating & Cooling Inc.
Services
AC Repair & Installation, Heating & Furnace Services
Reviews
237

What recent reviews say

Most reviewers praise specific technicians (Nelson, Estevan, Ivan, Eric, JR) for speed, professionalism, and friendliness. Emergency calls get answered within hours, and full system replacements finish in under 4 hours. Two complaints stand out: one technician left rusty water and debris on a customer's belongings without warning or cleanup; another drove recklessly on the freeway and the company didn't return a call after 5 p.m.

The business has been operating since 1988 and serves the Phoenix metro area. Most five-star reviews cite clear communication, attention to detail, and courteous service. The company handles AC service, installation, plumbing, boilers, and water heaters, but the negative reviews hint that consistency varies by crew.

Praised for
  • skilled technicians by name
  • fast response and emergency availability
  • professional, respectful demeanor
  • efficient installations and repairs
  • good communication
Watch-outs
  • no notice before arrival
  • left mess without addressing damage
  • poor driving behavior by technician
  • limited after-hours callback
fast-responseskilled-techniciansfriendly-staffresponsivepunctualclean-workno-show
Best for: Homeowners needing emergency AC or heating repairs in the Phoenix area.
Think twice if: Renters or those with items under AC units; one review reported water and debris damage without prior notice or cleanup.

Strengths

  • Emergency response within hours
  • Experienced technicians by name
  • Fast full-system replacements
  • Professional, friendly crews

Worth knowing

  • Technicians named in praise: Nelson, Estevan, Ivan Aguilar, Eric, JR, Sean, Daniel, Nate
  • Full AC system replacement completed in 4 hours
  • Emergency calls answered within 3 hours
  • One complaint: water and debris damage during AC flush not cleaned up or addressed by technicians
  • One complaint about technician's reckless driving (truck 9) and lack of after-hours callback

What reviews say by service

AC Repair & Installation
Multiple reviewers praise fast installation, professional crews, and attention to detail; one complaint about water damage during service with no cleanup or warning.
Heating & Furnace Services
Limited direct evidence; boiler and heating work mentioned on website but not detailed in reviews.

How it compares

  • Rated 4.7 against a 4.7 average across the 391 ac repair & installation businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
215
4
2
3
4
2
1
1
15

Common questions

How quickly can you respond to an emergency AC call?
Reviewers report response times of 3 hours or less for after-hours emergency calls.
How long does a full AC system replacement take?
One reviewer reported a complete system replacement in their apartment took 4 hours.
Do you operate after 5 p.m.?
The business publishes seven-day hours, but one reviewer complained about not reaching anyone after 5 p.m. for a non-emergency call.
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Last updated 2026-08-04