How quickly can a technician reach me for a broken AC?

Routine calls within hours to next day; no 24-hour emergency line. One reviewer waited 11 hours with no callback after a Saturday afternoon no-show.

Are prices quoted on the phone typically what I'll pay?

One five-star review confirms "price was exactly what they quoted me on the phone" at appointment.

Reyna Heating and Air Conditioning

Updated 2026-08-04 · 3,430 reviewed · 448 listed · Scored from 90 Google reviews · How we rank ›

4.3(90) 72 low data composite score See reviews on Google ✓ Google-verified

AC Repair & InstallationHeating & Furnace ServicesIndoor Air Quality

Services: AC Repair & Installation, Heating & Furnace Services, Indoor Air Quality
Reviews: 90

What recent reviews say

Reyna delivers quick fixes and honest pricing to some customers, with standout technicians like Diego and Martin handling routine work smoothly. But the business stumbles on emergency response and accountability: a one-star complaint describes a smoke-smell AC failure with no same-day help and denied refunds, while others report missed appointments and poor follow-up. Installation problems and mismatches between promised and delivered equipment appear in multiple reviews.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Most recent one-star complaint is 2 weeks old; prior pattern of similar service failures spans multiple years with no visible improvement.

Praised for

responsive technicians
fair pricing
professional installation
patient communication

Watch-outs

no 24-hour emergency service
inconsistent follow-up
installation quality issues
rude staff interactions

responsivefair-pricingskilled-technicianspoor-communicationno-showmisdiagnosed-issue

Best for: Homeowners seeking routine AC repair from experienced technicians willing to explain options clearly.

Think twice if: You need emergency service on weekends or during heat emergencies; several reviews note no same-day backup when AC fails mid-summer.

Strengths

Same-day AC fixes for routine problems
Fair pricing relative to quoted estimates
Named technicians handle appointments directly

Worth knowing

Technicians Diego and Martin mentioned by name in five-star reviews for quick response and patience
One customer reports AC unit manufactured August 2022 delivered as 2023 model in 2023 installation
Emergency failure (smoke smell, AC stopped) had no response until 8am; customer paid $200 out-of-pocket to another company
One appointment no-show with missed follow-up calls same day

What reviews say by service

AC Repair & Installation: Quick fixes praised; installation quality issues and equipment mismatch complaints in recent reviews.
Heating & Furnace Services: Limited review evidence; website lists furnace installation but no substantive customer feedback.
Indoor Air Quality: Website claims service but reviews do not address this category.

How it compares

Rated 4.3 against a 4.7 average across the 391 ac repair & installation businesses listed here.
Has more Google reviews than 64% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 59

Review volume 85

Review recency 100

Review sentiment 49

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How quickly can a technician reach me for a broken AC?: Routine calls within hours to next day; no 24-hour emergency line. One reviewer waited 11 hours with no callback after a Saturday afternoon no-show.
Are prices quoted on the phone typically what I'll pay?: One five-star review confirms "price was exactly what they quoted me on the phone" at appointment.

Contact

Phone: +1602-442-8866
Website: http://reynaairconditioning.com/
Address: 3144 Grand Ave, Phoenix, AZ 85017
Open in Google Maps

Last verified 2026-08-04

Opening hours

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00
Saturday: 08:00-13:00
Sunday: Closed

As listed on Google.

From their website

Services listed

InstallationRepairMaintenanceEnergy savingAir ConditioningHeatingService ContractHVAC Trouble Shooter

Operating:since 2001

As published by the business on its own website; not independently verified.

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